Privacy Policy
Last Updated: August 13, 2026
At Glow Avenue Skincare, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, book an appointment, or receive our skincare services.
This Privacy Policy explains how Glow Avenue Skincare collects, uses, protects, and manages personal information in connection with our website and skincare services in Richmond Hill, Ontario.
1. Information We Collect
Depending on how you interact with Glow Avenue Skincare, we may collect information such as:
Your name and contact information, including email address and telephone number
Appointment and booking information
Information you provide when contacting us through our website, email, telephone, social media, or other communication channels
Skincare preferences and information you voluntarily provide to help us understand your skincare needs
Transaction and payment-related information processed through our booking or payment service providers
Website usage information, such as IP address, browser type, device information, pages visited, and general website activity
Information submitted through online forms, reviews, inquiries, promotions, or other website features
We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Use Your Personal Information
Glow Avenue Skincare may use your personal information to:
Schedule, manage, and confirm skincare appointments
Provide and personalize skincare services
Communicate with you about appointments, services, inquiries, and requests
Respond to questions, comments, and customer service requests
Process payments and transactions through authorized service providers
Improve our website, customer experience, and skincare services
Maintain business records and comply with applicable legal and regulatory requirements
Send promotional offers, skincare information, news, and marketing communications where permitted and with your consent
Protect the security and integrity of our website, systems, clients, and business
We do not use personal information for purposes that are unrelated to the purposes for which it was collected without appropriate consent or as otherwise permitted or required by law.
3. Consent and Your Privacy Choices
By providing personal information to Glow Avenue Skincare, you consent to its collection, use, and disclosure for the purposes identified at or before the time of collection, or for purposes otherwise permitted by applicable law.
Where required, we will obtain additional or express consent before collecting, using, or disclosing personal information for other purposes.
You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
You can also unsubscribe from promotional email communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
4. Skincare and Personal Information
When you book or receive skincare services, you may voluntarily provide information about your skin, skincare history, sensitivities, allergies, products, or other information relevant to your requested service.
Glow Avenue Skincare treats information relating to an identifiable client with care and uses such information only for legitimate business and service-related purposes and in accordance with applicable privacy requirements.
We do not require you to provide information that is not reasonably necessary for the service or purpose for which it is being collected.
Where information qualifies as personal health information under applicable Ontario privacy legislation, additional privacy obligations may apply.
5. How We Share Personal Information
Glow Avenue Skincare does not sell, rent, or trade your personal information.
We may disclose limited personal information to trusted third-party service providers when reasonably necessary to operate our business. These may include providers supporting:
Online appointment scheduling and booking
Payment processing
Website hosting and maintenance
Email and communication services
Website analytics and security
Marketing and customer communication
Information technology and administrative services
These service providers receive only information reasonably necessary to perform their services and are expected to handle personal information appropriately.
We may also disclose information when required or permitted by law, including to comply with legal obligations, court orders, regulatory requirements, or to protect the rights, safety, and security of Glow Avenue Skincare and others.
6. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, maintain security, and improve the customer experience.
Cookies may help us understand information such as:
Which pages visitors view
How visitors navigate our website
General website traffic patterns
Device and browser information
Website performance
Where applicable, third-party services such as analytics, advertising, booking, or embedded content providers may use cookies or similar technologies in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
7. Marketing Communications
If you provide consent, Glow Avenue Skincare may send you information about:
Skincare services
Special offers and promotions
New services
Skincare education and tips
Events and customer updates
You can unsubscribe from marketing communications at any time.
Your decision not to receive marketing communications will not prevent you from booking or receiving our skincare services.
8. Data Security
Glow Avenue Skincare takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.
However, no website, electronic communication system, or method of data transmission can be guaranteed to be completely secure.
If a privacy incident occurs, we will take appropriate steps to assess and respond to the situation in accordance with applicable privacy requirements.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and regulatory requirements.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, payment services, social media platforms, or other external services.
Glow Avenue Skincare is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
11. Changes to This Privacy Policy
Glow Avenue Skincare may update this Privacy Policy from time to time to reflect changes in our business practices, website features, services, technology, or applicable privacy requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
12. Contact Glow Avenue Skincare About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or the way Glow Avenue Skincare handles personal information, please contact us:
Glow Avenue Skincare
Richmond Hill, Ontario, Canada
Website: glowavenue.ca
Email: info@glowavenue.ca
Phone: 416 786 8001
We are committed to handling your personal information responsibly and respectfully and to providing a safe, professional, and welcoming skincare experience.